Terms and Conditions

Terms and Conditions





These General Conditions expressly regulate the relationships between Indicom Europa 2015 sl (Company that owns the trademark The Indian Face) with registered office at Calle Zurbano 41, Bajo left 28010, Madrid and with CIF ESB87341327 and third parties (hereinafter "Users") who register as users and / or purchase products through the site's online store official website of The Indian Face (http://www.theindianface.com", hereinafter the" Store ").



2.1 The User agrees, in general, to use the Store, to purchase the Products and to use each of the Store's services diligently, in accordance with the law, morals, public order and the provisions of these General Conditions, and you must also refrain from using them in any way that may impede, damage or impair the normal operation and enjoyment of the Store by Users or that could injure or cause damage to the goods and rights of The Indian Face, its suppliers, Users or in general of any third party.



3.1          The Indian Face reserves the right to decide, at any time, the Products that are offered to Users through the Store. In particular, you may at any time add new Products to those offered or included in the Store, it being understood that unless otherwise provided, such new Products will be governed by the provisions of these General Conditions. Likewise, it reserves the right to stop providing or facilitating access and use at any time and without prior notice of any of the different classes of Products offered in the Store.


3.2 The Products included in the Store will correspond in the most reliable way possible that the web display technology allows to the Products actually offered. The characteristics of the Products and their prices appear in the Store. The prices indicated in the Store are in Euros and do not include VAT, unless otherwise indicated.



4.1 Within a maximum period of twenty-four (24) hours, The Indian Face will send an email to the User, confirming the purchase. Said email will assign a purchase reference code, and will detail the characteristics of the Product, its price, shipping costs and details of the different options to make the payment of the Products to The Indian Face.


4.2 The User who purchases a product through the Store must make payment through the payment systems specifically detailed in the Store.


4.3          Indicom Europe 2015 sl It will archive the electronic documents in which the contract is formalized, sending a copy to the User once the purchase is made. The contract will be made in the Spanish language.


4.4 The order confirmation sent by The Indian Face It is not valid as an invoice, only as proof of purchase. The invoice corresponding to it will be sent with the Product.



5.1 The user has a right of withdrawal by which he can contact The Indian Face via email at the following address: contact @ theindianface.com and desist from the purchase within a period not exceeding seven (7) business days, counted from receipt of the Product. The Product must be sent together with the duly completed return sheet and a copy of the delivery note or invoice, duly completed, the direct cost of returning the Product being borne by the User-buyer. Said return will be made in accordance with the instructions that The Indian Face Inform the User in reply to their notification of the withdrawal exercise. The User must return the Product within a maximum period of seven (7) days from the The Indian Face indicate the form of return.


5.2 The withdrawal entails the refund of the amount paid. To do this, the customer must indicate on the return sheet the number and holder of the credit card to which The Indian Face You must make the payment. The term for said payment will be established in the Law.


5.3 The right of withdrawal may not be exercised when the Product is not returned in its original packaging and when the Product is not in perfect condition.



6.1 For any incident, claim or exercise of their rights, the User may send an email to the address contact @ theindianface. Com.



7.1 The territorial scope of sales through the Store is exclusively for the territory of the European Union, so the delivery service will only be for that territory. The Products purchased through the Store will be sent to the delivery address that the User indicates once the payment has been verified, the maximum delivery period being thirty (30) days established by default in the Law.


7.2 The delivery service of The Indian Face It is carried out in collaboration with different logistics operators of recognized prestige. Orders will not be served in PO Boxes or in hotels or other non-permanent addresses.


7.3 The cost of shipping is not included in the price of the Products. At the time of purchase of the Product, the User will be informed of the exact shipping cost.



8.1 The User acknowledges that all the elements of the Store and of each of the Products, the information and materials contained therein, the brands, the structure, selection, arrangement and presentation of their contents, and the computer programs used in relationship with them, are protected by intellectual and industrial property rights of the The Indian Face or of third parties, and that the General Conditions do not attribute to it with respect to said industrial and intellectual property rights any other right than those specifically contemplated in the same.


8.2 Unless authorized by The Indian Face or as the case may be by the third party holders of the corresponding rights, or unless this is legally permitted, the User may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, make available, or allow the public access through any form of public communication of any of the elements referred to in the preceding paragraph. The User must use the materials, elements and information that he accesses through the use of the Store only for his own needs, forcing himself not to carry out, directly or indirectly, a commercial exploitation of the materials, elements and information obtained through the same.


8.3 The User must refrain from evading or manipulating any technical devices established by The Indian Face or by third parties in the Store.



9.1 In compliance with Law 15/99 LOPD, we inform you that your personal data and other information provided through the registration form, as well as that from the transactions carried out, will be included and kept in a file for processing, owned by The Indian Face, as long as its cancellation is not requested. The treatment will be destined to the development and execution of the sale, the personalized attention of the products and services that it acquires and the improvement of said attention, as well as the promotion of its own products and services and those of third companies related to The Indian Face.

Likewise, you are informed that your data will be made available to the associated companies for the indicated purposes / The Indian Face It will treat these data with the utmost confidentiality, being the sole and exclusive recipient of them, and not making assignments or communications to third parties other than those indicated by current regulations.

The user expressly authorizes the referral, even through electronic means, by The Indian Face and of the aforementioned entities, of commercial communications and promotional offers and contests. □ yes, I accept.


9.2 The User may at any time exercise the rights of access, rectification, opposition or cancellation by contacting The Indian Face, by email addressed to contact @ theindianface.com, attaching a copy of your NIF or substitute identification document.

9.3 The answers marked with * in the registration form are mandatory. Your non-response will prevent you from making the purchase of the selected products.



10.1        The Indian Face It will facilitate the use of personal passwords for the user who registers as such on the website. These passwords will be used to access the services provided through the Website. The user must keep the passwords under his sole responsibility in the strictest and absolute confidentiality, assuming, therefore, how many damages or consequences of any kind derive from the breach or disclosure of the secret. For security reasons, the password for telematic access to the services linked to the Website may be modified at any time by the user. The User agrees to notify The Indian Face immediately any unauthorized use of your password, as well as access by unauthorized third parties to it.



11.1        The Indian Face uses cookies in order to improve its services, facilitate navigation, maintain security, verify the identity of the User, facilitate access to personal preferences and track their use of the Store. Cookies are files installed on the computer's hard drive or in the browser's memory in the folder preconfigured by the User's computer operating system to identify you.


11.2 If the User does not want a cookie to be installed on their hard drive, they must configure their Internet browsing program to not receive them. Likewise, the User may freely destroy the cookies. In the event that the User decides to deactivate cookies, the quality and speed of the service may decrease and, even, they will lose access to some of the services offered in the Store.



These general conditions are governed by Spanish law. Any controversy arising from the interpretation or execution that may arise in relation to the validity, interpretation, fulfillment or resolution of this contract will be submitted to the Jurisdiction and Competition of the Courts and Tribunals of the City of Madrid, waiving any jurisdiction that may correspond to the User, provided that the applicable legislation allows it.